Avaya IX CU360 - Chapter 6: Troubleshooting; Avaya IX0 CU360 Monitor Display Flickers; Avaya IX0 CU360 Monitor Display is Blank; Avaya IX0 CU360 Remote Control Unit Does Not Work

Chapter 6: Troubleshooting
Avaya IX
™
CU360 monitor display flickers
Condition
The monitor displays flickers.
Cause
Incorrect configuration of the Avaya IX
™
CU360 video resolution.
Solution
Verify that the system administrator configured Avaya IX
™
CU360 with the correct video resolution.
Avaya IX
™
CU360 supports only 720p, 1080p, and ultra HD monitors.
Avaya IX
™
CU360 monitor display is blank
Solution
1. Disable the CEC feature of the monitor.
2. Verify that:
• The power cable of Avaya IX
™
CU360 is connected properly.
• The power cable of the monitor is connected properly.
• The HDMI cable between Avaya IX
™
CU360 and the monitor is connected properly and
the monitor is switched on.
• The LEDs around the Avaya IX
™
CU360 camera are lit.
Avaya IX
™
CU360 remote control unit does not work
Solution
Pair the remote control unit with Avaya IX
™
CU360 again.
November 2019 Using Avaya IX Collaboration Unit CU360 43
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