3. Check the number of SIP proxy servers that are configured. If the connections are properly
configured, then ensure the following:
• SIP proxy servers are specified by IP address and not by FQDN.
• There are only two proxy servers configured.
A filled in circle implies a successful configuration. A circle with a line through it implies a
failed connection.
Cause
The configured SIP proxy servers are accessible. However, TLS is being used and there is an
issue with the certificate configuration.
Solution
1. On the Acquiring Service screen, press Cancel to logout from the phone and go to the
Admin menu.
2. Press SIP > SIP global settings.
3. Use the Up and Down arrow keys to go to the Reg. policy screen.
4. Use the Left arrow key to configure the Reg. policy as Alternate and press Save.
5. Use the Up and Down arrow keys to go to the Avaya Environ screen.
6. Use the Left arrow key to configure the Avaya Environ as No and press Save.
Cause
There is a problem with the SIP proxy configuration.
Solution
1. On the Acquiring Service screen, press Cancel to logout from the phone and go to the
Admin menu.
2. Press SIP > SIP proxy server.
3. If one or more configured SIP proxy server connections shows as failed, press Ping.
The circle is filled in if the connection is properly configured. Circle with a line through it is a
failed connection.
4. Ping each SIP proxy server.
Phone displays Acquiring Service screen
December 2018 Installing and Administering Avaya J100 Series IP Phones 193
Comments on this document? infodev@avaya.com
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