Avaya J100 - Page 68

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d. Held calls that are not pending transfer are not affected. Moreover, it is not possible to

have more than one call 'on hold pending transfer'.

Related links

Holding Calls on page 65

Transferring Calls on page 73

Holding Calls

April 2020 J100 Series Phone User Guide 68

Comments on this document? infodev@avaya.com

Table of Contents

Default Chapter2
- Table of Contents2
Chapter 1: Introduction9
- Important Safety Information10
- J129 Telephone10
- J139 Telephone11
- J169 Telephone13
- J159 Telephone14
- J179 Telephone16
- Button Modules17
- Phone Keys18
- Call Soft Keys19
- Appearance Buttons20
- Call Appearance Buttons21
- Bridged Appearance Buttons22
- Call Coverage Buttons23
- Line Appearance Buttons23
- Programmable Feature Buttons23
- Status Display24
- Status Icons24
- Status Letters25
- Icons26
- The Phone Stand27
Chapter 2: Making Calls29
- Making a Call29
- Making Additional Calls30
- Calling from Your Contacts30
- Calling from the Call Log31
- Redialling a Previous Number32
- Redialling in List Mode32
- Redialling in Last Number Mode32
- Making a33
- Busy Indication33
- Bloc Dialing34
- Dialing a Number in En-Bloc Mode34
- Enabling/Disabling En-Bloc Dialing34
- Withholding Your Number35
- Adjusting the Call Volume35
- Muting a Call36
- Ending Calls36
Chapter 3: Answering Calls37
- Answering a New Call37
- Answering Another Call38
- Diverting a Call to Voicemail39
- Silence (Ignore) an Alerting Call39
- Dropping an Incoming Call39
- Page Calls40
- Displaying Other Calls40
- Using Call Pickup41
- Short Codes42
Chapter 4: Redialling43
- Redialling in List Mode43
- Redialling a Previous Number44
- Selecting Your Redial Mode44
Chapter 5: Redirecting Calls45
Chapter 6: Follow Me47
- Follow Me to (Features Menu)47
- Follow Me (Status Menu)48
- Follow Me here (Features Menu)48
- Follow Me here (Status Menu)49
- Follow Me Short Codes49
Chapter 7: Forwarding Calls51
- Forward Unconditional (Status Menu)52
- Forward Unconditional (Features Menu)53
- Forward on Busy/No Answer (Features Menu)53
- Related Links53
- Forward on no Answer (Status Menu)54
- Forward on Busy (Status Menu)55
- Call Forwarding Short Codes55
- Press the Status Soft Key if Shown55
- PHONE Key and then Press the Status Soft Key55
Chapter 8: Do Not Disturb57
- DND On/Off (Features Menu)57
- Press Save57
- Related Links57
- DND off (Status Menu)58
- Do Not Disturb Exceptions58
- Do Not Disturb Short Codes59
Chapter 9: Twinning60
- Switching Mobile Twinning on61
- Changing Your Twinning Number61
- Transferring a Call to Your Mobile62
- Reclaiming a Twinned Call62
- Switching Mobile Twinning off62
- Switching Fallback Twinning on63
- Switching Fallback Twinning off63
Chapter 10: Holding Calls65
- Holding Conference Calls65
- Holding a Call66
- Taking a Call off Hold66
- Switching between Calls67
- Transferring a Held Call67
Chapter 11: Parking Calls69
- Parking Short Codes69
- Parking Calls (Features Menu)70
- Unparking Calls Using the Status Menu70
- Park & Page71
Chapter 12: Transferring Calls73
- Transferring a Call to Voicemail74
- Transferring a Held Call74
- Transferring a Call to Your Mobile75
Chapter 13: Account Codes76
- Forced Account Codes76
- Manual Account Code Entry77
Chapter 14: Conferencing78
- Starting a Conference78
- Turning a Normal Call into a Conference79
- Adding Another Party Using Hold79
- Adding Another Party Without Using Hold80
- Viewing Conference Details80
- Dropping/Muting Parties81
- Holding a Conference Call81
- Exiting a Conference81
- Context Sensitive Conferencing82
- Conference Short Codes84
Chapter 15: Headset Operation85
- Using a Heaset85
- Headset Selection86
- Headset Caller Volume86
- Headset Microphone Volume87
- Headset Profile87
- Automatic Gain Control88
- Default Handsfree Audio Path89
- Using Bluetooth Headsets89
- Enabling Bluetooth Support90
- Pairing a Bluetooth Headset90
- Selecting a Paired Headset91
- Headset Alert Sounds91
Chapter 16: Handsfree Speaker Operation93
- Using Handsfree93
- Speaker Volume94
- Default Audio Path94
- Automatic Gain Control95
Chapter 17: Contacts96
- How the Directory Search Works97
- Managing External Contacts99
- Viewing Contacts99
- Making a Call from the Directory100
- Using the Directory for Other Functions101
- Adding a New Contact101
- Adding a Contact from Your Call Log102
- Editing a Contact103
- Deleting a Contact103
Chapter 18: Using the Call Log105
- Missed Calls105
- Missed Group Calls106
- Accessing Your Call Log106
- Making a Call from Your Call Log107
- Viewing Call Details107
- Deleting a Call from Your Call Log108
- Deleting the Whole Call Log109
- Adding a Call Log Call to Your Contacts109
Chapter 19: Voicemail111
- Message Waiting Indication111
- Accessing the Visual Voice Menus112
- Checking Messages Using Visual Voice112
- Leaving a Message113
- Using Voicemail Email114
- Recording Your Mailbox Greeting114
- Record Your Name115
- Changing Your Voicemail Code116
- Switching Voicemail On/Off116
- Transferring a Call to Voicemail117
- Sending an Incoming Call to Your Mailbox117
- Voicemail Short Codes117
Chapter 20: Logging In/Out119
- Logging in120
- Logging in on Another User's Phone120
- Logging in on a "Not Logged In" Phone121
- Logging in on an Unregistered Phone121
- Logging out122
- Changing Your Security PIN122
- Locking Your Phone123
- Unlocking Your Phone123
- Auto Lock124
- Short Codes125
Chapter 21: Groups126
- Group Membership126
- Switching Your Group Membership On/Off (Status Menu)127
- Switching Your Group Membership On/Off (Features Menu)127
- Group Service Status and Fallback128
- Changing a Group's Service Status (Features Menu)129
- Changing a Group's Service Status (Status Menu)130
- Changing a Group's Fallback Destination130
- Short Codes131
Chapter 22: Programmable Feature Buttons132
- Editing Your Programmable Buttons132
- Programmable Button Features133
- Abbreviated Dial Button134
- Absence Text Button134
- Account Code Button134
- Auto Answer Button135
- Call Forward All Button135
- Call Park Button135
- Call Park to Other Button136
- Call Pickup Button136
- Call Pickup any Button136
- Conf Meet Me Button136
- Drop Button136
- Flash Hook Button137
- Group Button137
- Page Button137
- Park and137
- Ringer off Button137
- Self-Administer Button138
- Send All Calls Button138
- Suppress Digits Button138
- Twinning Button138
- User Button139
Chapter 23: Ringer Controls140
- Disabling the Ringer140
- Visual Alerting141
- Coverage Ring141
- Ringer Volume142
- Internal Auto-Answer142
Chapter 24: Display Controls143
- Display Brightness143
- Display Contrast144
- Single/Dual Column Display144
- Last Call Duration Display145
- Call Timer Display145
- Display Language146
- Auto Display Waiting Call147
- Inactivity Timer (Auto-Return)147
- Background Image148
- Backlight Timer148
- Text Size149
Chapter 25: Screen Saver150
- Selecting the Screen Saver150
- Manually Activating the Screen Saver151
- Setting the Screen Saver Timeout151
- Show the Clock on the Screen Saver151
Chapter 26: Volume and Sound153
- Button Clicks153
- Error Tones154
- Ringer Volume154
- Handset Volume154
- Handset Profile155
- Headset Volume155
- Headset Profile156
- Speaker Volume157
- Automatic Gain Control157
- Default Handsfree Audio Path157
Chapter 27: The Status Menu159
- Do Not Disturb159
- Follow Me to160
- Follow Me here160
- Forward on Busy160
- Forward on no Answer161
- Forward Unconditional162
- Forwarded here162
- Group Membership163
- Group Status163
- Switch Mobile Twinning off164
- Parked Calls164
- System Alarms165
Chapter 28: Short Codes166
Chapter 29: System Administration169
- Checking the System Information169
- Checking the Time Server Status170
- Setting the Date170
- Setting the Time171
- Setting the Time Offset172
- Restarting the System173
- Managing the Memory Cards174
- Reporting System Alarms175
Chapter 30: Menus176
- Status Menu176
- Features Menu177
- Main Menu178
- Menu Access Control178
- J139 Restrictions180
Chapter 31: Entering Text Characters181
- Entering Characters for a Directory Search181
- Entering Additional and Accented Characters181
- Entering Characters for Other Functions182

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