Avaya J129 - Ignoring a Call; Switching to Another Phone During an Active Call; Making an Attended Transfer

Ignoring a call
About this task
Use this procedure to ignore a call. When you ignore a call, the phone does not disconnect the call.
If you ignore a call while you are on a call, you can still use the Up and Down Arrow keys to select
the call and then answer the call.
Procedure
Press one of the following:
• The Ignore softkey
• Back
The phone turns off the audio alert and returns to the previous screen.
Switching to another phone during an active call
About this task
The phone supports Multiple Device Access (MDA) in which you can register up to 10 SIP devices
with your extension. If you register to multiple devices with the same extension, you can switch
between devices during an active call.
This feature is only available in an Avaya Aura
®
environment.
Before you begin
Ensure that the system administrator activates the option for your extension.
Procedure
1. Answer the incoming call from your phone.
2. To switch to the other phone, press Bridge on that phone.
Making an attended transfer
About this task
An attended transfer is when you put an active call on hold and establish a second call with the call-
transfer recipient before transferring the call.
Procedure
1. While on the first call, press the Transfer softkey.
2. Do one of the following:
• Use the keypad to dial the number to which you want to transfer the call .
Ignoring a call
March 2017 Using Avaya J129 IP Phone 25
Comments on this document? infodev@avaya.com