Avaya J129 - Making an Attended Transfer; Making an Unattended Transfer

Making an attended transfer
About this task
An attended transfer is when you put an active call on hold and establish a second call with the
call-transfer recipient before transferring the call.
Procedure
1. While on the first call, press the Transfer softkey.
2. Do one of the following:
• Use the keypad to dial the number to which you want to transfer the call .
• Call the person from the Contacts list or the Recents list.
The first call is put on hold, and the recipient’s phone starts ringing.
3. Press the Complete softkey after the recipient answers the call.
The phone transfers the call to the selected number.
Making an unattended transfer
About this task
An unattended transfer is when you transfer an active call without establishing a call with the call-
transfer recipient.
Procedure
1. While on the first call, press the Transfer softkey.
2. Do one of the following:
• Use the keypad to dial the number to which you want to transfer the call.
• Call the person from the Contacts list or the Recents list.
The first call is put on hold, and the recipient’s phone starts ringing.
3. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
If the called party does not answer the call, then the unanswered call returns to your phone
as a recalled transfer call.
Handling incoming calls
January 2020 Using Avaya J129 IP Phone SIP 24
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