Resuming a held call by using Hold button
About this task
You can resume a held call by using the hold button.
Before you begin
Ensure you have an active held call on the phone.
Procedure
Press Hold button to resume the held call.
When you have multiple held calls and you are on the phone screen, pressing the hold button will:
• Resume the highlighted held call, if the held call is highlighted
• Resume the last held call, if there is no highlighted held call
If you are not on the phone screen, pressing hold button will:
• Resume the last held call
• Redirect you to the phone screen, and cancel any other action on the user input menu
Off-hook alert
When enabled by your system administrator, this feature allows your phone to send alerts to a
monitoring phone when it is off the hook for a set period of time with no action on user side. The
phone sends alerts in the following cases:
• If you take the handset off the hook and do not dial any digits for a set period of time and
then do not end the failed session.
• If you take the handset off the hook, dial an incomplete or invalid phone or extension number,
and do not end the failed session after a set period of time.
When the phone dials the off-hook alert destination extension, the call can be picked up and you
will have a two-way talk path with the monitoring party.
Call related features
October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura
®
44
Comments on this document? infodev@avaya.com
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