Avaya J129 - Call forwarding; Forwarding a call to another extension

Call forwarding
Use the Call forwarding feature to divert incoming calls to another number when you cannot
answer the calls. For example, if the call forwarding feature is active on your phone, when
you receive a call, the phone redirects this call to the forwarding number. Depending on your
requirements, your system administrator enables the feature and configures the call forwarding
options.
The following are the available Call forwarding options:
• Call forward: Diverts all incoming calls to another number.
• Call forward Busy: Diverts incoming calls to another number if you are on a call.
• Call forward No Answer: Diverts incoming calls to another number if you do not answer the
calls within the set time interval.
The phone does not support all the call forwarding options active simultaneously. You can enable
the call forwarding option to forward all calls or, the options call forward busy and no answer.
Enhanced Call forward
Use the enhanced call forwarding feature to divert incoming calls to different numbers depending
on the source. Set the rules as per your requirements to forward the internal and external
incoming calls. Enter the internal and external phone numbers in the corresponding Call
forwarding option.
Forwarding a call to another extension
About this task
Use this procedure to forward incoming calls to the required extension.
In the IP Office environment, use the short code dialing for the call forwarding feature. Contact
your system administrator for the list of short codes.
Before you begin
Ensure that your administrator enables the feature and the required call forwarding options.
Ensure that feature target selection is also enabled.
Procedure
1. Press Main menu.
2. Scroll to Features and press Select.
3. To enable the Call Forward feature, scroll to one of the following options:
• Call Forward: to forward all incoming calls to another number.
• Call Forward-Busy: to forward incoming calls to another number if you are on a call
• Call Forward-No Answer: to forward incoming calls to another number if you do not
answer the call within the set time interval.
Call Forward-Busy and Call Forward-No Answer options are available when your
administrator configures it.
Do not disturb and Call Forward
October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura
®
46
Comments on this document? infodev@avaya.com