Editing a contact.................................................................................................................... 35
Viewing local contact details................................................................................................... 35
Searching for a contact.......................................................................................................... 35
Deleting a contact.................................................................................................................. 36
Chapter 8: Call history............................................................................................................ 37
Call log................................................................................................................................. 37
Turning call history on and off................................................................................................. 37
Viewing the Recents details................................................................................................... 38
Managing a call record in the Recents list................................................................................ 38
Clearing the Recents list........................................................................................................ 39
Chapter 9: Conference calls.................................................................................................. 40
Adding a person to an active call............................................................................................ 40
Adding a person on hold to a conference call........................................................................... 40
Putting a conference call on hold and resuming a call............................................................... 41
No Hold Conference.............................................................................................................. 41
Adding a participant to no hold conference........................................................................ 41
Chapter 10: Call related features........................................................................................... 43
Muting and unmuting a call..................................................................................................... 43
Placing a call on hold and resuming the call............................................................................ 43
Resuming a held call by using Hold button.............................................................................. 44
Off-hook alert........................................................................................................................ 44
Chapter 11: Do not disturb and Call Forward....................................................................... 45
Do not disturb....................................................................................................................... 45
Activating and deactivating Do not disturb......................................................................... 45
Call forwarding...................................................................................................................... 46
Forwarding a call to another extension.............................................................................. 46
Activating EC500................................................................................................................... 47
Chapter 12: Advanced features............................................................................................. 48
Accessing the Features screen............................................................................................... 48
Activating transfer to voice mail.............................................................................................. 48
Blocking your extension from displaying during calls................................................................ 49
Intercom............................................................................................................................... 49
Multiple Device Access.......................................................................................................... 49
Handling calls and conferences using Multiple Device Access............................................ 50
Multicast Paging.................................................................................................................... 50
Sending a multicast page................................................................................................. 51
Parking and unparking a call.................................................................................................. 51
Making an attended transfer................................................................................................... 52
Making an unattended transfer............................................................................................... 52
Setting up automatic call back................................................................................................ 53
Shared control................................................................................................................ 53
Tracing a malicious call.......................................................................................................... 54
Voicemail.............................................................................................................................. 54
Contents
October 2022 Using Avaya J129 SIP IP Phone in Avaya Aura
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