Procedure
1. Press Recents soft key or Recents button.
2. Select the call that you want to view.
3. Press Details.
The phone displays the details of the selected ACD call.
Related links
BroadWorks Call center on page 100
Setting the agent state
About this task
You can change your state, to indicate your availability or unavailability to take calls depending on
your workflow, by selecting a predefined code.
Before you begin
Ensure that you are assigned as an agent to the call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to the required status, and press Select. Or
4. Scroll to Call Center, and press Select.
5. Scroll to the required status, and press Select.
Note:
The LED light against the agent status is green for the active states and red for the
inactive states.
Next steps
The top bar of the phone screen displays the agent status.
Related links
BroadWorks Call center on page 100
Agent state
You can select one of the following states when you are available or unavailable to take a call:
BroadWorks Call center
April 2020 Using Avaya J159 IP Phone in an Open SIP environment 104
Comments on this document? infodev@avaya.com
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