The call is unparked.
Call Retrieve
With the Call Retrieve feature, you can seamlessly pull a call from its current location to the
primary location of your BroadWorks business number. You can also pull an active call from your
mobile phone to your IP phone or a soft phone. To do this, you must have the multiple appearance
service active on your BroadWorks business number. You can retrieve a call using the Call
Retrieve feature menu or by using the FAC code.
Note:
The Call Retrieve feature is available only if either BroadWorks Anywhere feature or
BroadWorks Mobility feature is enabled.
Limitations
The following are the limitations for the Call Retrieve feature:
• If you are on an active call and receive another call, you can answer that call from the
configured location. To retrieve this call from its current location using the Call Retrieve
feature, place the current call on hold and then press Call Retrieve.
• Disable Broadworks Call Control Services for the Call Retrieve feature to function properly.
To disable Call Control Services, toggle BroadWorks call control to off. See
Changing
location details on page 58 or Editing Mobile identity alerting on page 62 for more details.
Using Call Retrieve
About this task
Use this procedure to retrieve a call from your logged in location.
Before you begin
Ensure that at least one of the multiple appearance services is active.
Procedure
1.
Press
Main menu.
2.
Scroll to
Features, and press Select.
3. Scroll to Call retrieve, and press Select.
Call Transfer
With the Call Transfer feature, you can transfer your call to another destination number.
Advanced features
April 2020 Using Avaya J159 IP Phone in an Open SIP environment 80
Comments on this document? infodev@avaya.com
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