Avaya J159 - Tracing a Malicious Call

SLA Mon
™
server controls the SLA Mon
™
agents to execute advanced diagnostic functions, such
as:
• Endpoint diagnostics
- To remotely control IP phones to assist end users with IP phone configuration and
troubleshooting.
- To remotely generate single and bulk test calls between IP phones.
- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP
phone network traffic.
• Network monitoring
- To monitor multiple network segments for performance in terms of packet loss, jitter, and
delay.
- To monitor hop-by-hop QoS markings for voice and video traffic.
Tracing a malicious call
About this task
Use this feature to trace a malicious call. Activating Malicious Call Trace (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. To start a trace, scroll to Malicious call trace, and press one of the following:
• Select
• Corresponding line button
An alerting tone or flashing LED signifies the trace is active. Hanging up deactivates MCT
Act.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,
you must understand and comply with these laws.
Tracing a malicious call
April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura
®
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