Chapter 19: Voicemail
If your telephone system includes a voicemail server, pressing the MESSAGE button accesses
voicemail. Your system administrator can configure whether that access uses either spoken prompts
from the voicemail server or visual menus on the phone called 'visual voice'. This guide assumes
the default operation of using the visual voice menus.
This guide covers just the visual voice functions that you can use from the phone's menus. For the
full range of mailbox controls that you may be able to use, contact your system administrator for the
mailbox user guide appropriate to the type of voicemail server and mailbox mode that your system
uses.
Related links
Message Waiting Indication on page 111
Accessing the Visual Voice Menus on page 112
Checking Messages Using Visual Voice on page 112
Leaving a Message on page 113
Using Voicemail Email on page 114
Recording Your Mailbox Greeting on page 114
Record Your Name on page 115
Changing Your Voicemail Code on page 116
Switching Voicemail On/Off on page 116
Transferring a Call to Voicemail on page 117
Sending an Incoming Call to Your Mailbox on page 117
Voicemail Short Codes on page 117
Message Waiting Indication
The message lamp on your phone is used to indicate when you have new messages in your
voicemail mailbox.
The system administrator can also configure it so that you receive new message waiting
indications for hunt groups or other users.
Related links
Voicemail on page 111
April 2020 J100 Series Phone User Guide 111
Comments on this document? infodev@avaya.com
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