Avaya J179 - Hunt Group Busy; Call Pickup

Hunt Group Busy
Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt
group. A hunt group is a collection of users who handle similar types of calls. A user can be a part
of multiple hunt groups.
The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button
corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four-
digit index for each group.
Using Hunt Group Busy
About this task
Use the Hunt Group Busy buttons on the Features screen, to stop or start receiving calls from a
particular hunt group.
Procedure
1. To stop receiving calls from a particular hunt group, press the corresponding Hunt Group
Busy button.
2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls,
press the corresponding Hunt Group Busy button.
Call Pickup
With the Call Pickup feature, you can answer an incoming call on behalf of your pickup group
member. The administrator must add you to a call pickup group extension so that you can redirect
an incoming call of your group member to your phone.
With the Extended Call Pickup feature, you can also answer another pickup group’s call by using
their extension number.
Answering a call for a call pickup group member
Before you begin
Ensure that the feature is activated by the administrator.
Procedure
1. Press Main menu, and scroll to Features.
2. Press one of the following:
• Select
• OK
3. Scroll to Call Pickup, and press Select.
Features
May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup 41
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