Avaya J179 - Chapter 7: Call Related Features; Muting and Unmuting a Call; Placing a Call on Hold and Resuming the Call

Chapter 7: Call related features
Muting and unmuting a call
About this task
If you mute a call on the phone, you must unmute it using the Mute button. If you mute the call on
the Bluetooth headset, you must unmute it on the headset.
Procedure
1. To mute an active call, press Mute.
The Mute button is lit.
2. To unmute the call, press Mute again.
Placing a call on hold and resuming the call
About this task
During a call, you can place the call on hold. When you put a call on hold, both you and the caller
cannot hear each other on the call. While a call is on hold, you can call other contacts. When
multiple calls are held, you can return to the held call by using the up and down arrow keys to
scroll to the required call.
Procedure
1. To put an active call on hold, press the Hold soft key.
2. To resume the held call, press the Resume soft key.
October 2019 Using Avaya J169/J179 IP Phone in an Open SIP environment 32
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