Shared call appearance
With the Shared Call Appearance (SCA) feature, your primary extension can be private or shared.
Up to three additional shared extensions can be configured to appear on your phone. All
extensions are shared with other phones connected to the same network.
Depending on the configuration of your phone, any of your shared extensions can be used to:
• Dial outgoing calls.
• Answer incoming calls.
• Perform all the usual operations on a local call, including hold, transfer, and conference.
• View the status of calls on other phones with the same shared line.
• Barge into a call on another phone with the same shared extension.
• Put local calls on private hold to block others from barging into the call.
Incoming calls to any shared extension alert all phones configured with this extension.
Note:
SCA is available only in Avaya J169/J179 IP Phone.
To activate the feature, contact your system administrator or go to the BroadSoft web interface
yourself to activate the feature. See
https://www.broadsoft.com/for more information.
Limitation
The features that are configured on your phone, such as Call park, apply only to your primary
extension and cannot be used on additional shared extensions.
Conference and Transfer can only be performed within a single extension. For example, you
cannot start a conference with a call on your primary extension and a call on an additional shared
extension.
SCA icons and visual LED indication
The following table displays the SCA state icons and LED indicators for the Avaya J100 Series IP
Phones and Avaya button module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone
look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color
icons.
State
Phone icons Red LED Green LED
Idle Off Off
In-use
Remote reservation
Remote active
Off
Off
Off
On
On
On
Table continues…
Advanced features
October 2019 Using Avaya J169/J179 IP Phone in an Open SIP environment 64
Comments on this document? infodev@avaya.com
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