Avaya J179 - Holding a Call; Taking a Call Off Hold

Putting a call on private hold and resuming a call
About this task
If you are on call using a shared extension, use this procedure to put your call on private hold.
Putting a call on private hold prevents any other phone with the same shared extension from
barging into the call while it is on hold. The private hold feature can be useful when transferring a
call or preparing to create a conference call.
A unique icon indicates a call on private hold on another phone on the same shared extension.
When a call is on private hold on another phone, the Barge-in softkey is not available and the
green LED does not blink.
Before you begin
Ensure that you are assigned a shared extension.
Procedure
1. Scroll to the shared line.
2. During a call, press More.
3. Press Priv Hold.
Next steps
To retrieve a call held privately on a shared extension, press Resume or the corresponding line
key beside the held call.
Customizing ringtones for the SCA extension
About this task
Select a unique, custom ringtone for each additional shared extension. By default, incoming calls
on shared extensions will use the same ringtone that is configured for your primary extension,
whether it is private or shared.
Before you begin
Ensure that you are assigned a shared extension.
Procedure
1.
Press
Main Menu.
2. Scroll to Settings, and press one of the following:
• Select
• OK
• The corresponding line key
Advanced features
October 2019 Using Avaya J169/J179 IP Phone in an Open SIP environment 66
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