Unparking a call
About this task
When a call is parked to your extension, you receive an audio or visual notification on the Phone
screen. Use this procedure to unpark a call.
Before you begin
Get the parking extension number to retrieve a parked call.
Procedure
1.
Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call Unpark, and press one of the following:
• Unpark
• OK
• Corresponding line button
4. Enter the parking extension number.
Entering hash (#) or leaving the parking extension empty will unpark the call that is parked
against your own extension.
Shared Parking
You can park an active call to a Shared Parking room from which other agents can retrieve it to
talk to the caller. The Phone screen displays the shared room as a BLF line. The line icons reflect
the current status of the shared room: idle or busy.
You can move a Shared Parking line occupied by the room and change its label from the Phone
keys customization menu.
To monitor the shared room, you must have the Shared Parking feature configured on the phone.
Contact your system administrator for more details.
Related links
Customizing phone keys on page 96
Shared Parking icons and indication
The following table shows the Shared Parking icons for Avaya J169/J179 IP Phone and button
modules depending on the shared room state. The icons are identical to the corresponding Idle
and Parked call BLF icons. In addition to visual indication, the phone plays an audio alert in the
same way as for a BLF line when it has a parked call.
Shared Parking
October 2019 Using Avaya J169/J179 IP Phone in an Open SIP environment 77
Comments on this document? infodev@avaya.com
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