Avaya J179 - Important Safety Information

Unparking a call............................................................................................................ 109
Prioritizing incoming calls over a BLF call........................................................................ 110
Chapter 15: Shared call appearance................................................................................... 111
SCA icons and visual LED indication..................................................................................... 112
Joining a call in a shared line................................................................................................ 113
Putting a call on private hold and resuming a call................................................................... 113
Customizing ringtones for the SCA extension......................................................................... 114
Customizing SCA lines......................................................................................................... 115
Customizing incoming call alerts for shared lines.................................................................... 115
Viewing SCA configuration................................................................................................... 116
Chapter 16: Simultaneous Ring Personal........................................................................... 118
Accessing Simultaneous Ring Personal from the phone menu................................................ 118
Disabling Simultaneous Ring Personal during an active call.................................................... 119
Adding a Simultaneous Ring number.................................................................................... 119
Editing Simultaneous Ring numbers..................................................................................... 120
Deleting a Simultaneous Ring number.................................................................................. 120
Chapter 17: BroadWorks Call center.................................................................................. 121
Logging in to the phone....................................................................................................... 122
Logging out of your phone.................................................................................................... 122
Call center status................................................................................................................ 123
Viewing the call center status............................................................................................... 123
BroadWorks Call Center icons.............................................................................................. 123
ACD call information............................................................................................................ 124
Viewing the ACD call information from the call details............................................................. 124
Setting the agent state......................................................................................................... 125
Agent state......................................................................................................................... 126
Customer originated trace.................................................................................................... 126
Initiating the Customer originated trace........................................................................... 126
Escalation calls to supervisor............................................................................................... 127
Escalating a call to the supervisor................................................................................... 127
Emergency escalation......................................................................................................... 128
Escalating a call to the supervisor during an emergency................................................... 128
Call disposition codes.......................................................................................................... 129
Entering disposition code............................................................................................... 129
Hold reminder..................................................................................................................... 130
Chapter 18: Customization.................................................................................................. 131
Phone................................................................................................................................ 131
Setting the dialing mode................................................................................................. 131
Displaying сall timers..................................................................................................... 131
Setting key repeat delay................................................................................................. 132
Setting redial options..................................................................................................... 132
Setting the Audio button................................................................................................. 133
Assigning speed dial entries........................................................................................... 133
Contents
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 10
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