Avaya J179 - Making a Call from the Directory

• Line/Port
• Display name
• Auth username
• Auth password
• Call appearances
• Barge in
Related links
Shared call appearance on page 94
Shared Parking
You can park an active call to a Shared Parking room from which other agents can retrieve it to
talk to the caller. The Phone screen displays the shared room as a BLF line. The line icons reflect
the current status of the shared room: idle or busy.
You can move a Shared Parking line occupied by the room and change its label from the Phone
keys customization menu.
To monitor the shared room, you must have the Shared Parking feature configured on the phone.
Contact your system administrator for more details.
Related links
Customizing phone keys on page 135
Shared Parking icons and indication
The following table shows the Shared Parking icons for Avaya J169/J179 IP Phone Avaya J189 IP
Phone and button modules depending on the shared room state. The icons are identical to the
corresponding Idle and Parked call BLF icons. In addition to visual indication, the phone plays an
audio alert in the same way as for a BLF line when it has a parked call.
Shared room
state
Phone and Avaya
J100 Expansion
Module icons
JBM24 Button
Module icons
Red LED for the
line key
Green LED for the
line key
Idle Off Off
Busy Off Blink
Advanced features
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 100
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