Avaya J179 - Parking a Call to a Shared Room; Unparking a Call from a Shared Room; SLA Mon

Parking a call to a shared room
About this task
You might need to park an active call to the shared room so that other agents having access to
that room can resume it.
Before you begin
• Make a call.
• Ensure the Shared Parking room is idle.
Procedure
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Park.
• Press the corresponding line key.
The call is parked to the shared room. The Shared Parking line displays the Busy icon.
Unparking a call from a shared room
About this task
If you have access to the shared room, you can resume a call parked to that room by the agent
who answered it first.
Before you begin
Ensure the Shared Parking room has a parked call.
Procedure
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Unpark.
• Press the corresponding line key.
The call is unparked from the shared room, and you can talk to the caller. The Shared Parking line
displays the Idle icon.
SLA Mon
™
SLA Mon
™
technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon
™
agent.
SLA Mon
™
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 101
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