Procedure
1. Press Recents.
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select.
b. Recents, and press Select.
3. Select the call that you want to view.
4. Press Details.
The phone displays the details of the selected ACD call.
Related links
BroadWorks Call center on page 121
Setting the agent state
About this task
You can change your state, to indicate your availability or unavailability to take calls depending on
your workflow, by selecting a predefined code.
Before you begin
Ensure that you are assigned as an agent to the call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to the required status, and press Select.
4. Scroll to Call Center, and press Select.
5. Scroll to the required status, and press Select.
Note:
The LED light against the agent status is green for the active states and red for the
inactive states.
Next steps
The top bar of the phone screen displays the agent status.
Related links
BroadWorks Call center on page 121
Setting the agent state
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 125
Comments on this document? infodev@avaya.com
To Next Page
Loading...
