3. Scroll to Disposition code, and press Select.
4. Scroll to the required Disposition code, and press Select.
Next steps
The disposition code is added to the call.
Related links
Call disposition codes on page 129
Hold reminder
As a call center agent, you may handle multiple ACD calls at once and can place calls on hold. If
an ACD call remains on hold for a time longer than the administrator set value, there is a ring
reminder on your phone screen. You will receive a ring reminder when you are not busy with other
calls.
Related links
BroadWorks Call center on page 121
BroadWorks Call center
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 130
Comments on this document? infodev@avaya.com
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