Making an emergency call................................................................................................ 40
Making an international call.................................................................................................... 40
Chapter 7: Broadsoft Call recording indicator..................................................................... 41
Chapter 8: Call related features............................................................................................. 42
Muting and unmuting a call..................................................................................................... 42
Placing a call on hold and resuming the call............................................................................ 42
Chapter 9: Contacts................................................................................................................ 43
Directory............................................................................................................................... 43
BroadWorks Directory............................................................................................................ 43
Adding a new contact............................................................................................................ 43
Adding a contact from the Recents list.................................................................................... 44
Editing a contact.................................................................................................................... 45
Doing a quick search for a contact.......................................................................................... 45
Viewing local contact details................................................................................................... 46
Searching for a contact.......................................................................................................... 46
Combining contacts............................................................................................................... 47
Deleting a contact.................................................................................................................. 47
Creating a local Сontacts group.............................................................................................. 48
Adding a contact to the local group......................................................................................... 48
Removing a contact from the local group................................................................................. 48
Assigning a ringtone to a contact............................................................................................ 49
LDAP Directory..................................................................................................................... 50
Setting LDAP Directory as the contact search source......................................................... 50
Searching LDAP contacts................................................................................................ 51
Chapter 10: Do not disturb and Call forward....................................................................... 52
Do not disturb....................................................................................................................... 52
Activating and deactivating Do not disturb......................................................................... 52
Activating the ring reminder.............................................................................................. 53
Call forwarding...................................................................................................................... 53
Call Forward icons........................................................................................................... 54
Forwarding a call to another extension.............................................................................. 54
Forwarding call when busy............................................................................................... 55
Forwarding unanswered calls........................................................................................... 56
Chapter 11: Recents............................................................................................................... 57
Call log................................................................................................................................. 57
Making a call from Recents.................................................................................................... 57
Viewing the Recents details................................................................................................... 58
Deleting a call record from Recents........................................................................................ 58
Clearing the Recents list........................................................................................................ 59
Chapter 12: Conference calls................................................................................................ 60
Adding a person to an active call............................................................................................ 60
Adding a person on hold to a conference call........................................................................... 60
Contents
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 7
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