Tracing a malicious call
About this task
Use this feature to trace a malicious call. Activating Malicious Call Trace (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. To start a trace, scroll to Malicious call trace, and press one of the following:
• Select
• Corresponding line button
An alerting tone or flashing LED signifies the trace is active. Hanging up deactivates MCT
Act.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,
you must understand and comply with these laws.
Multiple Device Access
With the Multiple Device Access (MDA) feature, you can register up to 10 SIP devices with the
same extension to transfer active calls between devices.
This feature is available only in an Avaya Aura
®
environment. Multiple Device Access is configured
on Avaya Aura
®
Session Manager.
MDA limitations
The limitations for Multiple Device Access are the following:
• There is no audio or visual alerting for the third incoming call if two call appearances are
already in use.
• When you receive an MDA indication, press the Phone button to view the details and join the
bridged call.
Related links
Handling calls and conferences using Multiple Device Access on page 29
Adding a participant to no hold conference on page 69
Advanced features
October 2019 Using Avaya J169/J179 IP Phone SIP 66
Comments on this document? infodev@avaya.com
To Next Page
Loading...
