Avaya J179 - Making a Consultative Transfer; Making a Blind Transfer

Making a consultative transfer
About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following:
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient’s phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the call.
The call transfer is complete. This is also called attended transfer.
• Press Complete after the recipient’s number starts ringing.
The call transfer is complete. This is also called unattended transfer.
Making a blind transfer
About this task
Use this procedure to transfer an active call without connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer.
The phone displays the Enter Transfer Destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• Search for the number in the Contacts or Recents list.
3. To initiate a blind transfer, press Now.
The call transfer is complete.
Advanced features
October 2019 Using Avaya J169/J179 IP Phone SIP 68
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