The phone displays the Incoming Call screen with the extension the call was transferred
to until the user answers the call.
• Talk: To place the call on hold, and to talk with the user first.
3. (Optional) If the user does not answer the transferred call, press one of the following in the
Incoming Call screen:
• Pickup: to answer the call on your phone.
• Ignore: to end the call.
Making a conference call with a shortcut key
About this task
If you need to include the other agent in your conversation with the caller, you can add an Autodial
user or a contact to an active call to set up a conference call.
Before you begin
Ensure the following:
• If the configured shortcut is a BLF key, the required user is idle.
• The administrator has set the shortcut action for the key as conference call. Contact your
system administrator for more details.
Procedure
1. While on an active call, depending on the configuration, do one of the following on the
Phone screen:
• Press the Autodial or Contact line key.
• Scroll to the required Autodial line or contact, and press Conf.
The phone puts the existing call on hold.
2. When the user answers the call, press Join.
Multicast Paging
With the Multicast Paging feature, you can receive a page that will be automatically played on the
phone. If configured by the system administrator, you can send a multicast page to a group of
phones in the network.
An incoming multicast page is played on the phone speaker. When the page is played, the Phone
screen displays the Page from <group name> notification during the whole time of
transmission.
All configured multicast groups that you can send a page to are available in the Features menu.
You can add, move or delete the multicast page keys from the Phone screen by the common
customization procedure.
Multicast Paging
October 2019 Using Avaya J169/J179 IP Phone SIP 79
Comments on this document? infodev@avaya.com
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