Chapter 5: Call operations
Answering a call
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the
call using the speakerphone, or press Headset to answer using the headset, or you can press
the corresponding line key (LED) to answer the call.
• If you are on a call, and the phone displays the incoming call, from the Phone screen scroll to
the line with the incoming call and press Ans Hold or press the corresponding line key (LED) to
automatically put the first call on hold when you answer the new call. Also, you can press Ans
Drop to automatically drop the first call when you answer the new call.
• To quickly move to the top of your call appearance list to answer an incoming call on your
primary line, from the
Phone screen press the Phone button. You can then press the line for the
incoming call or scroll to it.
• To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Related links
Ignoring a call on page 23
Ignoring a call
About this task
You can ignore the incoming call when you are already on a call or do not want to answer a call.
When you ignore a call, only the ring alert on your phone stops, to answer this call within its ring
time, use the Up and Down arrow keys to select the call and answer it.
Before you begin
Ensure that you are on the Phone screen.
Procedure
1. (Optional) If you are not on the Phone screen, press the Phone.
On the Phone screen, the Answer and the Ignore soft keys are displayed.
2. On the incoming call screen, press the Ignore soft key.
The phone turns off the audio and visual alert.
April 2022 Using Avaya J169/J179 IP Phone H.323 23
Comments on this document? infodev@avaya.com
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