barging into the call while it is on hold. The private hold feature can be useful when transferring a
call or preparing to create a conference call.
A unique icon
indicates a call on private hold on another phone on the same shared
extension. When a call is on private hold on another phone, the Barge-in softkey is not available
and the green LED does not blink.
Before you begin
Ensure that you are assigned a shared extension.
Procedure
1. Scroll to the shared line.
2. During a call, press More.
3. Press Priv Hold.
Next steps
To retrieve a call held privately on a shared extension, press Resume or the corresponding line
key beside the held call.
Shared Parking
You can park an active call to a Shared Parking room from which other agents can retrieve it to
talk to the caller. The Phone screen displays the shared room as a BLF line. The line icons reflect
the current status of the shared room: idle or busy.
You can move a Shared Parking line occupied by the room and change its label from the Phone
keys customization menu.
To monitor the shared room, you must have the Shared Parking feature configured on the phone.
Contact your system administrator for more details.
Shared Parking icons and indication
The following table shows the Shared Parking icons for Avaya J169/J179 IP Phone Avaya J189 IP
Phone and button modules depending on the shared room state. The icons are identical to the
corresponding Idle and Parked call BLF icons. In addition to visual indication, the phone plays an
audio alert in the same way as for a BLF line when it has a parked call.
Shared room
state
Phone and Avaya
J100 Expansion
Module icons
JBM24 Button
Module icons
Red LED for the
line key
Green LED for the
line key
Idle Off Off
Table continues…
Advanced features
February 2022 Quick Reference for Avaya J169 and J179 SIP IP Phones in Open SIP 20
Comments on this document? infodev@avaya.com
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