Avaya PARTNER Advanced Communications System - Answering Calls

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Handling Calls
6-20
— If you hear ringing, you have reached an idle single-line, MLC-6, TransTalk 9000-
series telephone, or a busy system telephone with Voice Interrupt On Busy not
assigned. Your call is not completed until someone answers.
Answering Calls 6
This section describes how you can answer calls ringing at your extension. Additional features
allow you to pick up calls at other extensions.
Considerations 6
■ Calls that are answered by pressing a pool button can be held, conferenced, or transferred;
however, pool buttons cannot be used to join calls.
■ There are several ways to access a line for answering calls:
— On either a system telephone or a single-line telephone, lift the handset to answer a
ringing call (if more than one call is ringing at a system telephone, you get the call that has
been ringing for the longest time).
— On a system telephone, press a specific line, pool, or
i button. You can also use
Direct Line Pickup to pick up a ringing or held call, or to join an active call, by dialing
i68 and the two-digit line number.
— On a single-line telephone, you can use Direct Line Pickup to pick up a ringing or held
call, or to join an active call on a specific line: at intercom dial tone, dial
68 and the two-
digit line number.
■ For system telephones and most single-line telephones, you can identify the type of call by the
system’s ringing patterns. System display telephones can also display the type of call that is
ringing at the extension. (See “Ringing Patterns” on page 6-7.) There are no unique ringing
patterns for coverage calls or forwarded calls.
■ You can join a call in progress at another extension, as long as Privacy (F07) is not on for that
extension (see “Joining Calls” on page 6-29).
■ You can answer a call ringing at another specific extension or at any extension in a group. For
more information, see “Call Pickup (I6XX)” on page 8-15 and “Group Pickup (I66G)” on page
8-45.
■ You can use Direct Line Pickup—Active Line (I68LL) to answer calls on lines not assigned
to the user’s telephone.
■ You can program the Voice Interrupt On Busy Talk-Back (F18) feature on a button with lights
to respond to a Voice Interrupt On Busy call. Also see “Voice Interrupt On Busy (#312)” on
page 4-68.
■ You can use Call Waiting (#316) to specify single-line telephone extensions that can receive a
call-waiting tone and a second incoming call.
Answering Calls Ringing at Your Extension 6
The way you answer a call varies depending on whether you are using a system telephone or a
single-line telephone.