Avaya PARTNER Advanced Communications System - Transferring Calls

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Handling Calls
6-26
Using Conference on a Single-Line Telephone 6
Follow these steps to originate a conference call on a single-line telephone:
1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an
incoming call.)
2. Press the switchhook down once rapidly.
The first party is now on hold. You hear intercom dial tone.
3. Do one of the following:
■ To add an outside party, dial 9 or a pool access code plus the outside number. If the
number is busy or does not answer, hang up and the first party rings back.
■ To add an inside party, dial the two-digit extension number. If the extension is busy or does
not answer, press the switchhook down once rapidly and you are reconnected with the
first party.
4. When the second party answers, press the switchhook down once rapidly.
5. You are now connected with both parties.
Transferring Calls 6
You can transfer calls using the
& button on a system telephone or the switchhook on a
single-line telephone. Transferring a call lets users “pass” a call from one extension to another.
Users can transfer both outside calls and intercom calls to other extensions.
Considerations 6
■ When you press &, the call is put on hold and its associated green light winks.
■ A transferred call appears on the destination extension’s i button unless the destination
extension has a line button for the line on which the call was received.
■ When a call you transferred is answered, if you began the call on an individual line, the red
light next to the line button goes on; if you began the call on a line in a pool, the call no longer
appears on your telephone.
■ If you transfer a call to an extension for which you have an Auto Dial button and the call is
unanswered, the green light next to the Auto Dial button flutters when the call returns to your
extension.
■ Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not
Transfer Return if the call is not answered and Transfer Return Rings (#105) is set to 4 or
more rings.
■ When you transfer a call from a display telephone, the number to which you are transferring
the call briefly appears on the display. If a transferred call is unanswered, the number of the
extension that is returning the transferred call also appears on display telephones.