Troubleshooting
Other Telephone Problems
11-13
Trouble Making Outside Calls from Pool
Buttons on Pooled Extensions
11
Trouble making outside calls from a pool button can be one of the following situations:
■ You hear nothing at all.
■ You hear a dial tone, but the dial tone continues as you try to dial.
■ You hear a dial tone, but the dial tone cuts off when you try to dial.
■ You hear a reorder or busy signal if you try to dial a pool access code (880, 881, 882, or 883)
at intercom dial tone.
■ You notice that the red light next to a pool button is on steady most or all of the time, indicating
that the pool is busy.
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is,
enter a valid account code.
■ If you can make a call, the problem is solved.
■ If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have touch-tone or rotary service. Then set the Dial Mode (#201) to
Touch-Tone or Rotary as appropriate for all lines in the pool.
■ If you can make a call, the problem is solved.
■ If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Pool Access Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the Pool
Access Restriction (#315) for the extension.
■ If someone changed the Pool Access Restriction setting, verify that the change was an
appropriate one.
■ If no one changed the Pool Access Restriction setting, go to Possible Cause 4.
Possible Cause 4: The pool may not be assigned to the extension.
What to do: Check Pool Extension Assignment (#314) to see if the pool is assigned to the
extension.
■ If the pool is not assigned, assign it.
■ If the pool is assigned, go to Possible Cause 5.
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