Troubleshooting
Problems with Tip/Ring Devices
11-17
Possible Cause 4: Wrong bridging adapter is used in combination extension.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the telephone from
the adapter and plug the telephone directly into the wall jack.
■ If the telephone works, there is a problem with the bridging adapter. Replace the bridging
adapter (use only a 267F2 bridging adapter). If the problem persists, call the helpline.
■ If the telephone still does not work properly, call the helpline.
Problems with Tip/Ring Devices 11
Tip/Ring Device Does Not Answer 11
Possible Cause: A tip/ring device (such as a fax machine or answering machine) does not answer
intercom calls or transferred calls because it does not recognize the distinctive ringing pattern
used by the system.
What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so the
extension uses the same ringing for intercom and transferred calls as it does for outside calls.
■ If the device works properly, the problem is solved.
■ If the problem remains, call the helpline number listed on the front, inside cover.
Tip/Ring Device Does Not Dial Out Properly 11
Possible Cause: A tip/ring device with autodialing (such as a modem) does not recognize the
intercom dial tone generated by the system.
What to do: Change the setting for Intercom Dial Tone (#309) for the extension to Machine, so
the system generates outside line dial tone for the extension.
■ If the device works properly, the problem is solved.
■ If the problem remains, call the helpline number listed on the front, inside cover.
Call Records Wrap on SMDR Printout 11
Possible Cause: SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set
to 24 digits, causing the combined length of the fields for a call record to be greater than the 80
characters supported by your printer.
What to do: Reduce the font size or increase the characters-per-inch setting for the printer.
■ If the call records print without wrapping to the next line, the problem is solved.
■ If the problem remains, change the output format back to 15 digits.
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