Avaya SBM24 - User Manual

Issue 2 January 2007 5
Introduction to the SBM24 Button Module
The SBM24 Button Module extends the number of call appearances and feature buttons on
your telephone. It provides 24 additional lines for incoming calls, outgoing calls, and calling
features. Typical uses are:
● to provide additional lines for calls bridged from one or more other extensions,
● to provide abbreviated dialing buttons, and
● to provide buttons to access additional switch features like call forwarding.
Note that call appearances and features the Button Module displays also appear in the call
appearances and features lists on your telephone.
Figure 1: The SBM24 Button Module
Figure notes:
1. Line buttons (for call appearance and features).
2. Screen regions.
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2
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Summary

Introduction to the SBM24 Button Module

Answering a Call

How to answer an incoming call using the SBM24 Button Module and its line buttons.

Abbreviated Dial

Using one-button dialing for commonly called numbers via the SBM24 Button Module.

Accessing Features

How to activate features like Call Forwarding using SBM24 feature buttons.

Personal Settings

Personalizing Button Labels

Instructions on how to change preset labels for SBM24 module buttons.

Restoring Single Label Default

Procedure to reset a specific button label on the SBM24 to its original setting.

Restoring All Labels

Restoring All Labels to Defaults

Steps to reset all button labels on the SBM24 module to their default settings.

Adjusting SBM24 Module Display

Adjusting Button Module Brightness

Guide to adjust the screen brightness of the SBM24 Button Module.

Adjusting Button Module Contrast

Instructions to modify the screen contrast settings for the SBM24 Button Module.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Answering a Call
5. Abbreviated Dialing
6. Accessing Features
7. Personalizing Button Labels
8. Restoring a Single Label to its Default
9. Restoring All Labels to their Default Settings
10. Maintenance Features
11. Adjusting the Button Module Brightness
12. Adjusting the Button Module Contrast

The SBM24 Button Module is an accessory designed to expand the functionality of a telephone by providing additional call appearances and feature buttons. It integrates seamlessly with the existing telephone system, offering 24 extra lines for various purposes, including incoming and outgoing calls, as well as access to advanced calling features.

Function Description:

The primary function of the SBM24 Button Module is to extend the number of available lines and feature buttons on a user's telephone. This expansion is particularly useful for managing multiple calls, accessing frequently used features, and streamlining communication workflows. It supports additional lines for calls bridged from other extensions, enabling users to monitor and answer calls for colleagues. Furthermore, it facilitates abbreviated dialing, allowing users to program one-button access to commonly called numbers. The module also provides dedicated buttons for accessing various switch features, such as call forwarding, call pickup, go to coverage, and auto callback, enhancing the overall efficiency of call management. The call appearances and features displayed on the Button Module are mirrored on the main telephone screen, ensuring a consistent user experience.

Important Technical Specifications:

The SBM24 Button Module is designed to work in conjunction with compatible Avaya telephones. While specific technical specifications like dimensions, power consumption, or connectivity interfaces are not detailed in the provided text, its core functionality revolves around extending the existing telephone's capabilities. It features a display and a set of physical buttons, which are configurable for various functions. The module supports the display of incoming call icons (a triangle), in-use icons (an equals sign within a square), and allows for the personalization of button labels.

Usage Features:

Answering a Call:

When an incoming call arrives on a Button Module line, an incoming call icon (triangle) is displayed. To answer the call, the user can either press the flashing line button on the Button Module, which activates the speaker, or pick up the handset and then press the flashing line button. Once answered, the icon changes to a square. For bridged call appearances, the module indicates when a bridged extension is in use by its owner with an "in use" icon (equals sign within a square), allowing users to monitor and answer calls for other extensions.

Abbreviated Dialing:

The SBM24 Button Module supports Abbreviated Dial (AD) buttons, which enable one-button dialing for frequently called numbers. If configured by the administrator, users can simply lift the handset and press the corresponding button, or press the button directly to use the speakerphone, to dial a programmed number. Users with the "Program Abbreviated Dialing" feature enabled on their telephone can also program these numbers themselves.

Accessing Features:

The module provides dedicated feature buttons for various telephone functionalities, including Call Forwarding, Call Pickup, Go to Coverage, and Auto Callback. To activate a feature, the user simply presses the button adjacent to the desired feature.

Personalizing Button Labels:

Users can customize the labels on their feature buttons to make them more intuitive and useful. This personalization process involves navigating through the telephone's menu:

1. Press "Avaya Menu."
2. Press "Select" or "OK."
3. Scroll to "Application Settings" and press "Change" or "OK."
4. Select "Personalize Button Labels..." and press "Change" or "OK."
5. With the Phone screen displayed, use the telephone's navigation keys to select the call appearance or feature label to be edited. For call appearance labels, scroll down through the telephone labels to the desired Button Module label. For feature or abbreviated dial labels, press the right navigation arrow to access the feature list, then scroll to the desired label.
6. Press "Edit."
7. Edit the label as desired.
8. Press "Save" or "OK." A caution is provided to ensure that the telephone displays the Phone screen before attempting to personalize or restore labels, and to use the telephone's arrow keys for selection rather than the Button Module itself.

Restoring a Single Label to its Default:

To revert a single customized label back to its original default setting:

1. Press "Avaya Menu."
2. Press "Select" or "OK."
3. Scroll to "Application Settings" and press "Change" or "OK."
4. Select "Personalize Button Labels..." and press "Change" or "OK."
5. With the Phone screen displayed, use the telephone's navigation keys to select the label to be restored. Similar to personalization, navigate to call appearance or feature labels as needed.
6. Press "Bksp" until all characters are erased.
7. Press "Save" or "OK" to restore the original label.

Restoring All Labels to their Default Settings:

To restore all labels on the Button Module to their default configurations:

1. Press "Avaya Menu."
2. Press "Select" or "OK."
3. Scroll to "Application Settings" and press "Select" or "OK."
4. Select "Restore Default Button Labels..." and press "Change" or "OK."
5. Press "Default" to restore all original labels.

Maintenance Features:

Adjusting the Button Module Brightness:

Users can adjust the brightness of the Button Module's display for optimal visibility:

1. Press "Avaya Menu."
2. Press "Select" or "OK."
3. Scroll to "Screen & Sound Options" and press "Change" or "OK."
4. Press "Change" or "OK."
5. Select "Module." If multiple SBM24 modules are attached, select the specific module by number.
6. Use the horizontal arrow keys to adjust the brightness level.
7. Press "Save."

Adjusting the Button Module Contrast:

The contrast of the Button Module's display can also be adjusted to improve readability:

1. Press "Avaya Menu."
2. Press "Select" or "OK."
3. Scroll to "Screen & Sound Options" and press "Select" or "OK."
4. Scroll to "Contrast" and press "Change" or "OK."
5. Select "Module." If multiple SBM24 modules are attached, select the specific module by number.
6. Use the horizontal arrow keys to adjust the contrast level.
7. Press "Save" or "OK."

These features collectively enhance the user's ability to customize and maintain the SBM24 Button Module for a personalized and efficient communication experience.

Avaya SBM24 Specifications