4. Select Create.
5. Wait for the system to create the log package file and display the link for downloading this
file.
6. Select the link to download the log package file onto the computer.
When downloading an existing log package file, the system displays an alert and prompts
the user to create a new file if the existing file is outdated. A file is considered outdated if it
is older than two hours.
7. Send the file to your customer support representative.
Related links
Retrieving XT Series Logs on page 255
Retrieving Screen Link and Mobile Link Logs
About this task
This procedure explains how to retrieve some Screen Link and Mobile Link log files from the
Avaya Workplace Client client and admininstration Web interface.
Procedure
1.
Right-click the Avaya Workplace Client client icon
.
2. Navigate to Support > Report a problem.
3. Send the log package to Avaya customer support.
4. Access the Avaya Meetings Management administrator portal.
5.
Select the Tools icon
on the upper-right side of the page and select Support Log Pack.
The Support Log Pack dialog box opens.
6. On the Support Log Pack dialog, select Avaya Meetings Management and select
Generate.
7. Click green download arrows to download individual logs or click the Download All button
to download a zip file containing all the generated logs to your PC.
8. Access the XT Series web interface, as described in
Accessing Web Interface on
page 147.
9. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
Retrieving XT Series Logs
August 2020 Deployment Guide for Avaya XT Series 259
Comments on this document? infodev@avaya.com
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