Avaya XT Series - Resolving Problems Connecting Calls

Resolving Problems Connecting Calls
Problem
Calls are not connecting.
Outgoing SIP or H.323 video call
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Solution
• Verify you dialed the correct number or address.
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in
Configuring Advanced Network Settings on page 154.
Incoming SIP or H.323 video call
Cannot receive a SIP or H.323 video call.
Solution
• Verify the number/address used to connect to you is correct.
• Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in
Configuring Advanced Network Settings on page 154.
• Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the icon in
the top bar on the menu screens.
Videoconference
Cannot connect to a videoconference.
Solution
• Check you dialed the correct conference number.
• Check you are registered to the correct gatekeeper or SIP Proxy.
Other party cannot see or hear me
Solution
Make sure your microphone is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar
of the system’s menus:
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
Troubleshooting the Avaya Room System XT Series
August 2020 Deployment Guide for Avaya XT Series 262
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