Avaya XT Series - Resolving IP Address Problems

Related links
Troubleshooting the Avaya Room System XT Series on page 254
Resolving IP Address Problems
Problem
Cannot configure the IP address or the system does not make calls due to network errors.
Cannot configure the IP address
Solution
•
Assign a valid IP address to the system on GLAN1
or GLAN2 (see Configuring
Advanced IP Address Settings on page 154).
• If the warning icon for no network connection appears and the system displays 0.0.0.0 as its
assigned IP address, the system is not connected to network or has an invalid IP address (for
details on viewing the system's IP address, see
Viewing System Information for Customer
Support on page 260).
• Make sure the GLAN cable is connected properly at both ends: to the network socket and to
the GLAN1 port of the XT Codec Unit.
If the GLAN2 port is enabled and in use, check that it is properly connected.
• If the system has a static IP address, verify it does not clash with another device on the
network.
• The system is capable of detecting IP/MAC address conflicts in a network. The conflict
occurs with static IP addresses if another device on your network has the same fixed
address, or with dynamic IP addresses due to a DHCP server problem.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 151.
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Press Next several times until the Configure TCP/IP screen appears.
3. Enter the IP address.
4. Select Next.
5. Select Done.
No calls due to network error
The system does not make calls due to a network error.
The network is based on IPv6 and the endpoint is configured to support only IPv4.
Enable the endpoint to support IPv6.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 151.
Troubleshooting the Avaya Room System XT Series
August 2020 Deployment Guide for Avaya XT Series 276
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