Avaya XT Series - Resolving Download Problems; Downgrading to Version

XT Remote Control Unit code
Solution
If the battery power is not low, configure the XT Remote Control Unit code on the XT Codec Unit
to the same number that it is set on the XT Remote Control Unit, as described in
Pairing an XT
Remote Control Unit on page 143).
If you still experience problems, reconfigure the XT Remote Control Unit code to be a number
between 01-04, inclusive.
Related links
Troubleshooting the Avaya Room System XT Series on page 254
Resolving download problems
Problem
You cannot download the Avaya Room System XT Control installation package.
Cause
The Yosemite (or higher) operating system does not allow you to download packages obtained
from outside of the Apple Mac Applications store.
Solution
1. On your Mac, use the Finder tool to locate the application that you want to open.
Do not use Launchpad to locate the application.
2. Press Control and click the application icon.
3. From the Shortcut menu, select Open.
The application is saved as a security exception. You can open it in future by double-
clicking it, as you would any registered application.
Solution
1. After the application fails to run, navigate to System Settings > Security and Privacy.
2. Run the last blocked application.
Related links
Troubleshooting the Avaya Room System XT Series on page 254
Downgrading to version 8.x
Downgrading to earlier releases is not possible for some XT Series products or in particular
conditions.
Resolving download problems
August 2020 Deployment Guide for Avaya XT Series 279
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