Avaya XT Series - Resolving Screen Link Resolution Problems; Resolving Screen Link Network Connectivity

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Resolving Screen Link Resolution Problems

Condition

I cannot change the screen resolution.

Cause

In this Avaya Workplace Client client, you cannot change the screen resolution while Screen Link

is active.

Solution

1. Stop Screen Link.

2. Change the resolution.

3. Restart Screen Link.

Related links

Troubleshooting the Avaya Room System XT Series on page 254

Resolving Screen Link Network Connectivity

Condition

Screen Link is not working due to network connectivity issues.

Cause

There may be no direct connectivity between the computer and the XT Series.

Solution

1. Ensure that the computer can reach the selected XT Series by the IP address, using

HTTPS (port 443/TCP).

2. Ensure that the computer can reach the selected XT Series by the IP address, using RTSP

(port 8554/TCP).

3. Open port 8854 on the computer to ensure incoming connections between the computer

and the XT Series.

If this port is not open, you may receive a Windows Security Alert error message. Click

Allow Access if you receive this error message.

Other manuals for Avaya XT Series