Avaya XT Series - Enabling EASG; Accessing XT Series Remotely; Related Links; Troubleshooting the Avaya Room System XT Series

EASG provides a secure method for Avaya services personnel to access the Avaya Aura
®
remotely and onsite. Access is under the control of the customer and can be enabled or disable at
any time. EASG must be enabled for Avaya Services to perform tasks necessary for the ongoing
support, management and optimization of the solution. EASG is also required to enable remote
proactive support tools such as Avaya Expert Systems
®
and Avaya Healthcheck.
Related links
Configuring Access to the XT Series by Service Personnel on page 285
Enabling EASG
About this task
Use this procedure to enable EASG access on your XT Series.
Procedure
1. Access the remote access settings. From the XT Series web interface, select
Administrator Settings > Utilities > Remote Access > Enhanced Access Security
Gateway (EASG).
2. From the Enable menu, select Yes.
The default option is no.
3. From the web interface only, select Save.
Related links
Configuring Access to the XT Series by Service Personnel on page 285
Accessing XT Series Remotely
About this task
Avaya Service Personnel can use this procedure to access the XT Series when there is network
access to the Avaya network from the customer site.
Procedure
1. Log in to XT Series with the username sroot.
2. From the XT Series interface, take a note of the Challenge and the EASG ID.
3. On the Avaya network, access the EASG Web Mobile Avaya Service application.
4. Type the EASG ID in the Product ID field.
5. Type the Challenge in the Challenge field.
6. Click Query.
7. Take a note of the response.
Troubleshooting the Avaya Room System XT Series
August 2020 Deployment Guide for Avaya XT Series 286
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