Chapter 9: Troubleshooting the Avaya XT
Series
Important:
You can access the Avaya XT Series using a browser (Web UI) or the end point main menu
(Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some
figures show either the web UI or the end point main menu. The field and menu names on both
interfaces are almost identical.
This section covers troubleshooting problems that may occur when setting up and using the Avaya
XT Series.
Related links
Viewing System Information for Customer Support on page 116
Viewing the quality of your call on page 118
Resolving Monitor Display Problems on page 119
Resolving Problems Viewing Computer Content on page 121
Resolving XT Remote Control Unit Problems on page 122
Restoring Default User Settings on page 122
Cannot Control with Keyboard and Mouse on page 124
Resolving Video or Audio Disruptions on page 125
Resolving download problems on page 125
Downgrading to version 8.x on page 126
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide
information about the system. This procedure describes how to view the following system
information:
• Software version
• Host ID (MAC address)
• IP addresses
March 2021 User Guide for Avaya XT Series 116
Comments on this document? infodev@avaya.com
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