Avaya XT Series - Resolving Monitor Display Problems

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Troubleshooting the Avaya XT Series on page 116
Resolving Monitor Display Problems
Problem
The monitor is having display problems.
Flickering or blank screen
The system displays a flickering or blank screen.
Solution
The rear panel of the XT Codec Unit features two HD outputs for connecting a main and auxiliary
screen. For cabling, see the cabling diagram in the Quick Setup Guide.
Your system administrator must configure the system for correct video resolution.
When you are not in a call, you can set the refresh frequency of the monitor display:
•
Set to 50 Hz by pressing then 5.
•
Set to 60 Hz by pressing then 6.
Blank screen
The system displays a blank screen.
Solution
• Verify the power cord of the XT Codec Unit is connected properly at both ends.
• Verify the monitor’s power cord is connected properly at both ends.
•
Check that the monitor is connected to HD1
and the power is on.
•
Verify the XT Codec Unit’s LED is on. If the LED is blinking, press the Power key on the
XT Remote Control Unit.
• Make sure the XT Codec Unit output is properly connected to the monitor input. Make sure
the monitor/DVI cable is connected properly at both ends.
Screen layout cropped
The screen layout appears to be cropped.
Configure the monitor layout as described below.
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Select Next to navigate to the Configure Monitor page.
3. Follow the instructions on the screen to adjust the image.
Resolving Monitor Display Problems
March 2021 User Guide for Avaya XT Series 119
Comments on this document? infodev@avaya.com