When you adjust the image, 4K output is automatically disabled.
If necessary, refer to Adjusting the Image Position on page 28 for operational information.
Menus or remote presentation cropped
The system menus or the remote presentation appears to be cropped.
Solution
Adjust the way the image appears on the monitor. To see your adjustments in real-time, we
recommend performing this procedure from the endpoint itself.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Deployment Guide for Avaya XT Series.
1. Access the monitor settings. From the Avaya XT Series web interface, select
Administrator settings > I/O connections > Monitor > Graphic Adjustments. From the
endpoint's main menu, select Configure > Advanced > I/O connections > Monitor >
Graphic Adjustments.
2. Navigate to the monitor requiring adjustment (Monitor HD1 or Monitor HD2).
3. Select your preferred image view mode. On the Avaya XTE240, use the Monitor HD2
area.
Table 15: Adjustment options for the monitor
Option
Description
Adjustment Mode Select Menu, presentation (default) to adjust both the system menu
and presentation, local or received.
Select Menu to adjust the system menus only.
Note:
Adjustment Mode is not applicable to 4K monitors.
Top, Left, Bottom,
Right
Drag the sliders to the required sizes until the menu or presentation
borders are visible on the monitor.
You can also adjust the image for the monitor displaying the system
menu, in the quick setup wizard as described in Adjusting the Image
Position on page 28.
4. From the web interface only, select Save.
Issues with two monitor setup
You may need to optimize the display settings on the Avaya XT Series endpoints.
Solution
• Check that the Avaya XT Series HD1 and HD2 output are connected to the video source plug
on the monitor. If the monitor model has more than one selectable HD video source, use the
same one on both.
• Use HD cables of the same model and length and verify that the connectors are not
damaged.
Troubleshooting the Avaya XT Series
March 2021 User Guide for Avaya XT Series 120
Comments on this document? infodev@avaya.com
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