DIAGNOSTICS AND ERRORS 8
This chapter explains how to
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print test labels
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reset the printer
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call Technical Support.
Before you call Service, print a test label. The label contains information to help
diagnose mechanical and setup problems.
This chapter also provides explanations of your printer’s errors. The errors are
classified by type and are listed in order. If you have trouble loading supplies or
performing maintenance, refer to the Equipment Manual.
Some errors numbered 400-438 and 500-574 are internal software errors.
Errors numbered 703-758 are supply errors. Follow the directions provided with
the error description to correct the problem. Errors numbered 900-999 are Hard
Printer Failures. If you cannot clear an error, turn off the printer, wait several
seconds and then turn on the printer. Call Technical Support if you receive any
error message not listed in this chapter.
If a formatting error occurs, the label prints; but data may be missing. Correct
the format or batch and resend them to the printer.
DIAGNOSTICS AND ERRORS 8-1
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