TROUBLESHOOTING
This section lists some common printer problems and solutions.
Problem Solution
Printer does not print,
has voids, or is too light.
Use a fully-charged battery.
Correctly load supply.
Clean the printhead.
Completely close the supply cover.
Make sure your printer and smart device are connected.
Printer does not feed.
Use a fully-charged battery.
Correctly load supply.
Clear any jammed labels.
Printer fails to respond.
Use a fully-charged battery.
Correctly load supply.
Clear any jammed labels.
Clean the printhead.
Make sure your printer and smart device are connected.
Scanner does not scan a
bar code.
Alter the scan angle and distance.
Clean the scanner window.
Check bar code for voids.
Printer does not connect
to the smart device
Use a fully-charged battery.
Make sure the printer and smart device are not too far apart (typically no more
than 10 meters line of sight).
Make sure another smart device is not already connected to the printer.
Make sure your Bluetooth feature on your smart device is turned on.
5
Troubleshooting 5-1
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