What to do if the power indicator remains off when the AVGear AVG-TMX44PRO is powered on?
If the power indicator of your AVGear Matrix Switcher remains off when powered on, the power connection may be loose or not connected correctly. Check to ensure that all power cables are securely connected.
Why is there colour loss or no video signal output from my AVGear AVG-TMX44PRO?
If you experience color loss or no video signal output with your AVGear Matrix Switcher, it might be due to incorrectly connected or faulty cables. Ensure that all connecting cables are properly connected and in good working condition. Also, check for failed or loose connections and make sure they are secure.
What to do if there is no output image when switching my AVGear AVG-TMX44PRO Matrix Switcher?
If there is no output image when switching with your AVGear Matrix Switcher, the possible causes are: * No signal at the input/output connectors. Use an oscilloscope or multimeter to check for a signal. * Failed or loose connection. Make sure the connection is secure. * Input source contains HDCP whilst the HDCP compliance is switched off. Send command /%[Y]/[X]:1 or change the HDCP compliance status in the GUI. * The display doesn’t support the input resolution. Switch to another input source or enable the display to learn the EDID data of the input.
Why can't I control the AVGear AVG-TMX44PRO Matrix Switcher with the IR remote?
If you cannot control your AVGear Matrix Switcher via the IR remote, the following reasons might be the cause: 1. The battery has run out. Replace the battery. 2. The IR remote is faulty. Send it to authorized dealer for repairing. 3. You are beyond the effective range of the IR signal or not pointing at the IR receiver. Adjust the distance and angle and point right at the IR receiver. 4. The IR receiver connected to IR IN/ IR ALL IN port is not with carrier. Change to an IR receiver with carrier.
How to unlock the front panel buttons on the AVGear Matrix Switcher?
If you cannot control the AVGear Matrix Switcher via front panel buttons, it is possible that the front panel buttons are locked. To unlock them, send the command /%Unlock; or select unlock in the GUI interface.
Why can't I control the AVGear Matrix Switcher through the RS232 port?
If you cannot control the AVGear Matrix Switcher with the control device (e.g. a PC) through the RS232 port, it might be due to: * Wrong connection: Check to ensure the connection between the control device and the unit is wired correctly. * Wrong RS232 communication parameters: Type in correct RS232 communication parameters: Baud rate:9600; Data bit: 8; Stop bit: 1; Parity bit: none. * Faulty RS232 port: Send it to an authorized dealer for checking.
Why does static become stronger when connecting the video connectors to my AVGear Matrix Switcher?
If static becomes stronger when connecting the video connectors to your AVGear Matrix Switcher, it is likely due to poor grounding. Check the grounding and ensure it is well connected.
Key safety guidelines for reliable operation and user protection.
Overview of the 4K HDBaseT 4x4 Matrix Switcher capabilities and purpose.
Detailed list of the primary features and functionalities of the AVG-TMX44PRO.
List of all items provided with the TMX44PRO Matrix Switcher unit.
Description and identification of the controls, ports, and indicators on the front panel.
Details and identification of the connectors and ports located on the rear panel.
Examples of use cases and ideal environments for the AVG-TMX44PRO.
Important guidelines and recommendations for safe and effective system installation.
Visual representation of how to connect various devices to the matrix switcher.
Step-by-step instructions for connecting input sources, output displays, and control devices.
Guide for connecting HDBaseT receivers, including power delivery via PoH.
Using the front panel touch controls for I/O switching and mode selections.
Overview of EDID learning and programming for ensuring device compatibility.
Detailed steps for programming embedded EDID data for input ports.
Checking connection status, HDCP, and resolution using system query functions.
Canceling operations before confirmation to revert to the previous state.
Functions and capabilities of the Infrared control system for the matrix switcher.
Detailed explanation of how to use the IR remote for various operational tasks.
Using IR IN/COMMON IR ports to control remote devices from the matrix location.
Using IR OUT ports and emitters to control local devices from a remote location.
How IR OUT and IR IN ports create an IR matrix for 4x4 signal routing.
Details of the 9-pin female DB9 RS232 connector and its pin definitions.
Connecting a control device to the 9-pin RS232 port for switcher and remote device operation.
Using the 3-pin phoenix plug RS232 ports for local and remote device control.
Installation, removal, and basic configuration of the RS232 control software.
List and explanation of RS232 commands for controlling the matrix switcher's functions.
Detailed explanation of command functions and their expected feedback.
Commands for HDBaseT receiver communication and EDID management via RS232.
Commands for EDID initialization, switching, upgrading, and retrieval via RS232.
Using the TCP/IP port for network control and accessing the device's web GUI.
Methods for controlling the device via a single PC or multiple PCs within a LAN.
Accessing and utilizing the web-based Graphical User Interface for device control.
Logging into the GUI and overview of the main I/O switching interface.
Managing user credentials, front panel lock, and customizing GUI elements.
Setting HDCP compliance, managing EDID, and configuring network parameters via GUI.
Steps for performing an online update of the device's Graphical User Interface.
Procedure for upgrading the device firmware using a USB connection and update software.
Detailed technical specifications for video input, output, and general video features.
Technical details for audio outputs, including stereo and digital audio formats.
Specifications for control ports, power supply, environment, and physical dimensions.
Diagrams illustrating the physical layout of front and rear panel components and ports.
Troubleshooting steps for color loss, no video signal, and blank screen problems.
Resolving problems with front panel controls, IR remote, and switching operations.
Troubleshooting RS232 communication parameters and static discharge concerns.
Addressing device malfunctions and procedures for seeking authorized dealer support.
General| Type | Matrix Switcher |
|---|---|
| Video Bandwidth | 10.2 Gbps |
| Color Space | RGB, YCbCr 4:4:4, YCbCr 4:2:2 |
| Audio Support | Yes |
| Input Ports | 4 x HDMI |
| Output Ports | 4 x HDMI |
| HDMI Compliance | HDMI 1.4 |
| HDCP Compliance | HDCP 1.4 |
| Video Resolutions | Up to 4K@30Hz |
| Color Depth | 8-bit, 10-bit, 12-bit |
| HDMI Audio Formats | Dolby Digital, DTS |
| Control | RS-232, IR Remote |
| Power Supply | 5V DC |
| Video Format Support | HDMI 1.4 |
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