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Additional Information
1) FDA Guidance Document:
http://www.fda.gov/MedicalDevices/
ProductsandMedicalProcedures/GeneralHospitalDevicesan
dSupplies/HospitalBeds/default.htm
2) Clinical guidance for the assessment and implementation
of bed rails in hospitals, long term care facilities and home care
settings. - Developed by the Hospital Bed Safety Workgroup
http://www.ute.kendal.org/learning/documents/
clinicalguidance_siderails.pdf
3) Additional information is also available at
http://www.Bionix.com
Bionix Return Policy
Bionix offers a 60 day return policy for the Bed System
Measurement Device. When returning products to our facility, a
representative from your company must always contact our
Customer Service Department prior to any and all returns/
exchanges to our facility. Our Customer Service may be reached
Monday through Friday, between the business hours of 8:30 a.m.
and 5:30 p.m. Eastern Standard Time, at: 1-800-678-7072.
Upon reviewing the issues involving the return, the Bionix
Customer Service Rep will then decide whether or not a UPS Call
Tag will be issued to pick up the product being returned. If Call Tag is
not issued it is up to your facility to return product to our facility
within 30 days of the initial phone call informing us of the return.
No merchandise will be accepted without an Authorized RGA#.
Please send all returns to address:
Bionix Development Corp.
Attn: Returns / RGA #
5154 Enterprise Blvd.
Toledo, OH 43612-3807
Bionix Manufactured One Year Limited Warranty
Bionix warrants that its Bed System Measurement Device, if properly used, is
free from defects in materials and workmanship for a period of one (1) year
from date of purchase.
Exclusive Limited Warranty
If the product that is the subject of this limited warranty fails during the
warranty period for reasons covered by this Limited Warranty. Bionix, at its
option, will:
• Repair the Device; or
• Replace the Device with another Device
The obligation of Bionix to repair or replace at its option is the sole and
exclusive remedy for this limited warranty.
Extent of Limited Warranty
This limited warranty does not cover damages due to external causes,
including accidents, usage not in accordance with product instruction, neglect
and/or alteration. If the product is altered in any way Bionix keeps the right to
refuse any warranty on the product. The warranty excludes any products that
are not manufactured by Bionix.
Limitations on Damage
Bionix shall not be liable for any special, consequential or incidental damages
and buyer's damage are limited to the rights of repair or replacement under
this limited warranty.
How to Obtain Warranty Service
To request warranty service you should call Bionix at 800-678-7072 during
normal business hours (eastern standard time), excluding holidays.
Please be prepared to provide:
• The facility name, address and telephone
• Your name
• Proof of purchase
• Product description including lot and serial number
Note: The customer service representative may need additional information
from you depending on the nature of the problem.
Warranty Exclusions
Bionix makes no expressed or implied warranties except for its limited
warranty of repair and replacement provided above. Bionix makes no
expressed or implied warranty of merchantability. Bionix makes no expressed
or implied warranty of fitness for a particular purpose.
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