Problem Possible causes Remedies
Reduced steam OR no steam
Water tank empty Refill tank
Handle not installed properly
Push the handle all the way into the unit until you
hear a click
Foot not installed properly
Insert the body of the machine into the steam
mop foot until you hear a click
Streaking Dirty mop pad
Remove and wash pad per instructions before
further use
Use on waxed or oiled floor
If you have used floor polishes or wax on your
floors, steam products may decrease glossiness.
Refer to the wax or polish manufacturer. If you
don’t wax or polish your floors, check the floor
care instructions from your flooring
manufacturer.
Leaking Mop pad is too wet Remove and replace with dry mop pad
Knocking Noise First use or water tank is empty
Fill water tank and knocking will diminsh after a
few seconds
Warranty
If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL
Consumer Care by E-mail, telephone, or regular mail as described below.
Limited One-Year Warranty
Subject to the * EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace
(with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the
original purchaser, for one year and defective or malfunctioning part.
See information below on “If your BISSELL product should require service”.
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or
routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is not covered.
BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS
PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES
WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE ONE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Service
If your BISSELL product should require service:
Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
Website: www.BISSELL.ca/service-centers
E-mail: www.BISSELL.ca/email-us
Call: BISSELL Consumer Care 1-800-263-2535
Monday: Friday 8am – 10pm ET
Saturday: 9am – 8pm ET
Sunday: 10am – 7pm ET
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
For any questions or concerns, BISSELL is happy to be of service.
Contact us directly at 1-800-263-2535.
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