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Troubleshooting
1. How do I re-connect my Z9?
2. Why won’t my Z9 go into pairing mode?
3. The Z9 won’t reset. What can I do?
4. Is my Z9 charged?
5. Why can’t I hear any sound from the Speaker?
6. Why is the Z9 noisy and distorted?
7. My Z9 worked great but now it won’t connect. What can I do?
8. The Z9 switches off when I hang up a call. What can I do?
9. Why can the talk time and standby time differ with the products specification
description.
10. Why does my phones battery not last as long as it used to?
11. I am having trouble pairing a second phone. What can I do?
12. How can I stay near the Z9 but not have calls diverted through it?
13. My phone says “Bluetooth Module not found”. What can I do?
14. I have a PDA phone that pairs to the Z9 but has trouble transferring calls. How can
I fix this?
15. Why can’t I hear the dial tone from headset when I dial?
16. Voice dialing is not successful every time. What can I do?
17. People cannot hear my voice. What am I doing wrong?
18. Is there a smaller rubber earpiece available?
19. Is there a car charger available for the Z9?
20. Can I purchase a car charger (or any other accessories) for the Z9?
21. I have mixed up my AC charger with my other device chargers. What does the Z9
AC charger look like?
22. The speaker gel has come off. What can I do?
23. How do I upgrade the firmware for my Z9?
24. Can I upgrade the Firmware on a Mac?
25. I’m having trouble upgrading the firmware and getting error messages. How do I do
it?
26. There are so many button combinations to remember. What can I do?
27. I have read all the solutions in this document but I still cannot get my Z9 to work
properly. What can I do?
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