Position determination
Only the provider of the mobile phone network
is able to determine the position of the vehicle
based on mobile phone mast locations. The
network operator is not able to link the vehicle
identification number to the phone number of
the installed SIM card. Only the vehicle manu-
facturer is able to link the vehicle identification
number to the phone number of the installed
SIM card.
Log data for emergency calls
The log data for emergency calls is saved in
a vehicle memory. The oldest log data is regu-
larly deleted. The log data includes information
on when and where an emergency call was
placed, for example in the event of an accident.
In exceptional cases, the log data can be read
out from the vehicle memory. The log data is
usually read out only if a court order has been
issued and is only possible when the relevant
devices are connected directly to the vehicle.
Automatic emergency call
The system is designed so that it automati-
cally triggers an emergency call if the vehicle
sensors detect an accident of corresponding
severity.
Sent information
If an emergency call is made by the intelligent
emergency call system, the same information
is sent to the appointed emergency call centre
as is normally sent to the public rescue coordi-
nation centre by the legal emergency call sys-
tem.
Furthermore, the intelligent emergency call
system also conveys the following additional
information to an emergency call centre ap-
pointed by the vehicle manufacturer and,
where applicable, to the public rescue coordi-
nation centre:
▷
Accident data, for example the direction of
the collision as detected by the vehicle sen-
sors in order to assist the rescue services in
their deployment plans.
▷ Contact data, for example the phone num-
ber of the installed SIM card and the driv-
er's phone number, if available, so that
those involved in the accident can be con-
tacted quickly if necessary.
Data storage
The data relating to a placed emergency call
is saved in the vehicle. The data contains infor-
mation about the emergency call, for example
the place and time it was made.
The emergency call centre saves audio record-
ings of the emergency call.
Audio recordings of the customer are saved
for 24 hours, in case details of the emergency
call need to be analysed. After that, the audio
recordings are deleted. Audio recordings of the
emergency call centre employee are saved for
24 hours for quality assurance purposes.
Disclosure of personal data
The data obtained in the context of an intelli-
gent emergency call is only used to process
the emergency call. If legally obliged to do so,
the vehicle manufacturer will disclose the data
it has processed and, where applicable, still
has saved.
Statutory emergency call system
The owner of a vehicle equipped with an in-
telligent emergency call system and the legal
emergency call system is entitled to use the
on-board emergency call system instead of the
intelligent emergency call feature.
To request deactivation, please contact a
Service Partner of the manufacturer or another
qualified Service Partner or a specialist work-
shop.
The legal emergency call system is always
on standby in addition to the intelligent emer-
gency call system. The legal emergency call
system takes over the emergency call function
Seite 19
Notes
NOTES
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Online Edition for Part no. 01405A5E758 - VI/22
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