Supplementary text messages, see
page 149.
▷ By calling with a mobile phone.
▷ Via the BMW app.
Depending on the national-market version and
vehicle type, a different roadside assistance
provider can be assigned via the Connected-
Drive Customer Portal if necessary.
Operating requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷ Mobile reception.
▷ Standby state is switched on.
Starting BMW Roadside Assistance
manually
When equipped with Teleservices, support is
provided first through Teleservice Diagnosis
and then by Teleservice help if required.
1.
"MENU"
2. "All apps"
3. "BMW Assistance"
4. Select the desired service.
A voice contact to the selected service is es-
tablished.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data, which is necessary for vehicle diagno-
sis, to be transmitted via mobile communica-
tion. This data is transferred automatically. It
may be necessary to approve this on the Con-
trol Display.
Teleservice Assistance
Teleservice Assistance is a country-specific
feature that allows BMW Roadside Assistance
to carry out a more in-depth diagnosis of the
vehicle via mobile radio.
Teleservice Assistance can be started after a
request by BMW Roadside Assistance.
1. Park the vehicle safely.
2. Apply the parking brake.
3. Turn on control display.
4. Consent to Teleservice help.
BMW Accident Assistance
Principle
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
General
If the vehicle sensors detect a minor to moder-
ately severe accident that did not trigger any
airbags, a Check Control message is displayed
in the instrument cluster. A corresponding text
message also appears on the control display.
When BMW Accident Assistance is activated,
data on the vehicle's condition is transferred to
BMW.
Depending on the national-market version and
vehicle type, a different accident assistance
provider can be assigned via the Connected-
Drive Customer Portal if necessary.
Operating requirements
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷ Mobile reception.
▷ Standby state is switched on.
Starting BMW Accident Assistance
If an accident is detected automatically
A BMW Accident Assistance text message is
shown on the control display.
The connection can be established directly:
Seite 334
MOBILITY
Help in case of a breakdown
334
Online Edition for Part no. 01405A5E758 - VI/22
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